Transforming Banking and Financial Services with Outsourced Digital Workplace Solutions (ODWS)

Our client is a prominent global banking and financial services provider, operating across 15 countries and serving over 5 million customers. With an annual revenue of $10 billion, the client stands as a major player in the financial sector, focused on maintaining robust data security, regulatory compliance, and exceptional customer experience.

The client faced critical challenges in securing their sensitive financial data, meeting stringent regulatory requirements, and elevating customer experience. Increasing cyber threats were putting data at risk, necessitating advanced security measures. Compliance was another major concern, as the client needed to adhere to complex regulations such as GDPR and PCI DSS to avoid legal repercussions. Additionally, the evolving expectations of customers demanded enhanced digital interactions, requiring an overhaul of their existing customer engagement platforms to remain competitive.