Client Background
Our client is a leading industrial technology manufacturing company focused on enabling a sustainable, connected, and safer world. Operating across more than 20 countries with a workforce of 17,000 global associates, the company serves over 100,000 customers across industrial, transportation, and electronics markets. Their extensive network includes 50+ global locations, generating an annual revenue of $2.4 billion by delivering innovative and reliable solutions.
Challenges
The client encountered multiple challenges in sustaining their SAP landscape post-implementation. Performance degradation threatened business continuity, while complex configurations required ongoing optimization to ensure seamless functionality across global operations. Maintaining regular upgrades and ensuring compliance with the latest SAP innovations placed significant operational demands on their in-house IT team. Furthermore, the absence of rapid issue resolution mechanisms resulted in extended downtime, disrupting critical workflows and impacting overall productivity. To stay agile in a competitive environment, the client needed a trusted partner with deep SAP BASIS expertise.
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Impact
Elevated system stability and ensured seamless business operations, enabling faster decision-making and enhanced productivity.
Enhanced agility through precise configuration adjustments that aligned technology with business objectives.
Delivered rapid and effective issue resolution, significantly reducing downtime and preserving business continuity.